(4.0 / 5)5+ Ratings

Careem Reviews

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Overall Rating

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5 Reviews
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About Careem

Careem is an online platform that offers a variety of services. It's often referred to as the 'everything app' for the region, simplifying everyday needs such as moving around, ordering food and groceries, and managing payments.

Key offerings include:

  • Ride Booking: Users can book a ride at any time in over 80 cities across 9 countries.
  • Food Delivery: Users can order food from their favorite restaurants.
  • Grocery Delivery: Quick and convenient grocery shopping is available.
  • Payment Services: Careem Pay allows users to send money, pay bills, and more.

In addition to these, Careem offers a monthly subscription program, Careem Plus, which provides users with exclusive benefits such as discounts on rides, food, dining out, groceries, cleaning, and more.

Please note that the availability and specifics of these features may vary based on location and other factors. For the most accurate information, it's recommended to check the Careem app or website.

Careem Pros & Cons

Pros:

  • Convenient and Easy to Use: Careem offers a convenient and easy-to-use platform for booking rides and ordering food.
  • Real-Time Tracking: Users can track their rides in real-time, ensuring they know the exact location of their driver.
  • Safety Features: Careem prioritizes user safety with various in-app safety features.
  • Multiple Payment Options: Users have the flexibility to choose from multiple payment methods, including cash, credit cards, debit cards, Apple Pay, and Careem Pay.
  • Loyalty Programs and Rewards: Careem offers loyalty programs and rewards to its regular users, allowing them to earn points for rides and redeem them for discounts or donations.
  • Food Delivery: Users can order food from their favorite restaurants through the Careem app.

Cons:

  • Customer Service Issues: Many users have reported poor customer service, including long wait times, unhelpful representatives, and unresolved issues.
  • Driver Behavior: Some users have experienced issues with driver behavior, such as lost items and uncooperative drivers.
  • Lost Items: There have been instances where items have been lost during rides, and the company's handling of these situations has been criticized.
  • High Price Level: Some consumers have noted that the price level of Careem services is high.
  • Technical Issues: There have been reports of technical issues, such as incorrect information provided by customer service and difficulties in resolving problems.

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Careem Customer Reviews (5)

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Edith Lewis
Edith Lewis
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Jul 15, 2024
Paula Elsass
Paula Elsass
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Jul 15, 2024
Khasurt Khadzhiev
Khasurt Khadzhiev
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Jul 14, 2024
Leila Cardoso
Leila Cardoso
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Jul 13, 2024
Kayleigh Bibi
Kayleigh Bibi
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Jul 12, 2024

Careem Customer’s Q&A

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Careem Features and Benefits

Careem offers a variety of features and benefits to enhance the user experience:

  • Ride Booking: The primary feature is ride booking, allowing users to book a ride conveniently.
  • Real-Time Tracking: Users can track their ride in real-time to know the exact location of their driver.
  • Safety Features: Careem prioritizes user safety with various in-app safety features.
  • Multiple Payment Options: Users have the flexibility to choose from multiple payment methods.
  • Loyalty Programs and Rewards: Careem offers loyalty programs and rewards to its regular users.
  • Food Delivery: Users can order food from their favorite restaurants through the Careem app.

In addition to these, Careem Plus, a monthly subscription program, offers exclusive benefits for AED 19 per month:

  • Instant 10% credit back on 10 rides per month
  • No delivery fees on Food and Quik Groceries on all orders above AED 30
  • Up to 50% off on 600+ restaurants with DineOut
  • 20% off home cleaning on unlimited bookings
  • Unlimited 30% off daily bike passes
  • 10% off Laundry & Shoe Care on unlimited orders
  • Priority support directly from top agents

These features and benefits make Careem a comprehensive platform for ride booking, food delivery, and more. Please note that availability and specifics of these features may vary based on location and other factors. For the most accurate information, it's recommended to check the Careem app or website.

Careem Pricing

The pricing on Careem depends on several factors. For rides, the fare may be calculated based on either Upfront pricing or Ride-end pricing.

Upfront Pricing: The amount you see before your ride is what you pay. This price includes distance, time, peak, discount, etc.

Ride-end Pricing: In some cities, you'll be charged based on factors such as distance and time.

Additional factors that may impact your final fare include:

  • Airport surcharge: Charges applied to airport pickups & drop-offs.
  • Tollgate: Charges applied if the route passes through a road tollgate.
  • Peak: Charges applied during Peak time, when there are more ride requests than available Captains.
  • City surcharges: Some cities may charge an operational fee.
  • Base: This appears when a flat rate for a ride is applied.
  • Promotion discount: The discount applied from any promo code used on the booking.
  • Minimum ride fare: This is the minimum your fare can be for any given ride.

For Quik groceries & Supermarkets, the minimum order value and delivery fee vary. A 3% service fee is charged on your pre-discounted basket value to improve services. A minimum of AED 0.95 is charged capped at AED 3.95.

Please note that the actual prices may vary based on location and other factors. For the most accurate information, it's recommended to check the Careem app or website.

Payment Method

Careem offers multiple payment methods for its services. Users can choose to pay with cash, credit card, debit card, Apple Pay, or Careem Pay. Careem Pay is a digital wallet that allows users to store money in their Careem account for seamless transactions. Once a payment method is selected and the order is placed, it cannot be changed. For adding a new card, users need to enter their card details and verify the card through an OTP sent to their registered mobile or email.

Careem FAQs

FAQ

Careem Return Policy?

Careem's return policy varies depending on the service. For ride cancellations, users can cancel a ride for free within 3 minutes of booking. Cancelling after 3 minutes incurs a cancellation fee equivalent to the minimum fare of the ride. If the cancellation occurs after the Captain has arrived, the fee includes the minimum fare plus any waiting charges.

For Careem Quik groceries and Careem Food orders, users can cancel within 5 seconds of ordering without any charges. Cancelling after 5 seconds requires contacting Careem support, and full order charges may apply.

Refunds for rejected or returned transactions through Careem Pay are processed within 7-10 working days.

FAQ

Careem Alternatives

Top 10 Careem Alternatives:

  1. Uber: A globally recognized ride-hailing service offering various transportation options.
  2. Lyft: Popular in North America, known for its user-friendly app and reliable service.
  3. Cabify: Operating in Latin America and Spain, providing private car services.
  4. Free Now: A multi-mobility app available in several European countries.
  5. Heetch: Offers ride-hailing services in multiple countries, focusing on late-night rides.
  6. Ola: A major player in India, offering a range of ride options from budget to luxury.
  7. Gett: Known for its corporate transportation services, available in several countries.
  8. Bolt: Provides ride-hailing services in Europe and Africa, known for competitive pricing.
  9. Didi: A leading ride-hailing app in China, expanding to other regions.
  10. Grab: Dominates the Southeast Asian market with various transportation and delivery services.
FAQ

How To Open A Careem Account?

To open an account on Careem, follow these steps:

  1. Download the Careem app on your iOS or Android device.
  2. Select "Continue with mobile number" and enter your valid mobile number.
  3. Enter the 4-digit code sent to your number via SMS or WhatsApp.
  4. Enter your full name.

Alternatively, create an account through the Careem website.

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